THE BASICS OF CUSTOMER SERVICE:
As Amazon CEO Jeff Bezos once said: “Build a great experience- customers tell each other about that. Word of mouth is very powerful.” Providing excellent customer service and treating your clients with respect is incredibly important if you want to have a lasting career as well as business relationships. People these days have high expectations […]
MENTAL HEALTH IN THE WORKPLACE:
If you struggle from depression, anxiety or any other mental condition, you are not alone. I myself have battled with depression in the past, and know just how difficult it can be to manage. A lot of people struggle in silence when it comes to their mental health- but it’s time for us to speak […]
Stop Spending Money Recruiting the Wrong People
COULD ARTIFICIAL INTELLIGENCE BE THE KEY WHEN IT COMES TO TO HIRING THE RIGHT CANDIDATES? Your company is only as good as your worst employee. Let that sink in for a minute. All it takes is one rotten apple to spoil the bunch. And if you happen to hire someone that’s not right for the […]
TOP MISTAKES SALESPEOPLE MAKE BUT DON’T REALISE
When you’re young and first starting out in sales it’s essential to surround yourself with experienced people or coaches who are able to pick up on the things that you do and correct any errors you’re making right off the bat. Very often, people make the same mistakes over and over again without even being […]
HOW TO FIND AND UTILISE A MENTOR
I speak a lot about the importance of mentors. Having a person in your life that can lead and inspire you has the potential to shape your career more than you know. What in your opinion, is the difference between a mentor and a coach? Simply put, a coach is someone you pay, and a […]
STEPS TO TAKE WHEN STARTING A BUSINESS:
Are you in the process or thinking of starting your own business? It’s not an easy journey, and there are plenty of potential pitfalls involved, but managing your own successful businesses and being in charge of your future truly is liberating. Having started several successful companies, I’ve learnt a thing or two. Here are five […]
WHY GENERATING LEADS IS NEVER ENOUGH
So many companies out there are busy using online and digital strategies to generate leads, but very often these leads just aren’t converted into sales. If you’re spending money on generating leads then it’s essential that you nurture them so that they can go on to become viable prospective clients. Generating leads for a business […]
CREATING AN ENVIRONMENT OF SUCCESS
There are certain skills that successful people have in common. They’re experts in their field, they like to win, they have great attitudes, and they know how to manage their time. But what keeps these people motivated, buzzed and energised? I happen to know a few of their secrets. Below I outline some of the […]
SELLING SOMETHING THAT EVERYONE NEEDS, BUT NO ONE WANTS…
Let’s face it- there’s nothing sexy about selling insurance, but this should by no means take away from how important it is. Selling insurance is one of the most critical and important things that you can sell. I recently sat down with James Gormley (watch it here) to discuss everything insurance related. You would think that […]
MY TOP LEARNINGS FROM JUNE
June was a phenomenal month for me. I took on new clients, spoke at the Global Success Summit in London, and reached 30 000 followers on my Instagram account (@spencer.lodge). In addition to the above, it’s also been a great month of developments in the UAE thanks to the recent introduction of the UAE Gold Card. […]
