Want to become a sales rockstar and experience phenomenal success by implementing three easy tips? Then read on…
TIP 1: OPEN YOUR EYES TO BUILD RAPPORT
As Tony Robbins once said: “Rapport is the ability to enter someone else’s world, make him feel that you understand him and that you have a strong bond.” Knowing how to relate to your prospective client and find common ground is incredibly important if you want to build a lasting business relationship. Luckily, building rapport and finding those “ins” is easier than you think.
Let’s use the following example: If you walk into your prospect’s office and you see that they have recycling bins everywhere, then what does that tell you? It tells you that the company makes an effort to build a greener environment. You could then use that as a starting point to build some rapport with your prospect. Being aware of your surroundings and other conversation starters such as this will make your life a lot easier when it comes to building rapport.
TIP 2: TREAT CLIENTS LIKE YOUR MUM
If a client of yours isn’t happy (for whatever reason), then you should find a way to fix what they’re not happy with. Even if the problem isn’t a result of something you did wrong. Think about it this way- if you sold your mum a house and soon after her moving in, she encountered a problem with it, what would you do? You would fix it, wouldn’t you? After all, you wouldn’t want your mum to be unhappy.
No matter who your client is and what their problem is, you should always make it your mission to go above and beyond. Find a way to solve the problem. This is how you should treat everyone that you do business with.
TIP 3: PEOPLE SHOULD WANT TO REFER YOU
You have to position referrals as something that people should want to do. If they want to do it then they’re going to be more inclined to help you. If you have a connection that might be able to help one of your prospects or clients, then put them in touch. By doing this you’ve more than earned the right to ask for a referral yourself.